10-day Buyer's Remorse On Select Products
Dronefly strives to provide an excellent customer experience. We will do everything within our capacity to ensure our customers are 100% satisfied with their purchase. We offer a 10-day ‘buyer’s remorse’ on select products from the ship date and with an approved RMA number.
Products in their original, sealed packaging are eligible for return without inquiry. They must be in brand new condition, in their original box, and must include all original packing material, packing slip, blank warranty cards, manuals, documents, and all accessories. However, items that have been opened, used, and are in like-new condition may also be returned, though they are subject to our evaluation. A 20% restocking fee will be applied to opened items. At the sole discretion of Dronefly, exceptions may be made to this policy. To initiate a return, please make a request to support@dronefly.com. In order to receive an RMA number, please have your sales receipt ready and complete the online RMA form. A representative will respond to your RMA request within approximately 24 business hours. Please note, shipping fees are non-refundable if the item is returned in a functional state.
Custom-Built Kits
Custom-built kits, packages, combos or Ready to Fly (RTF) copters may NOT be returned or EXCHANGED under any circumstance. These are custom built products based upon user specific requests, options and/or requirements that are built and tested to order.
Dead-on-Arrival Items
Items deemed DOA (Dead-on-Arrival) may be exchanged within 10 days of the purchase receipt date at the discretion of Dronefly.com for the same model or manufacturer's equivalent model. AFTER THIS PERIOD ALL WARRANTY REQUESTS MUST BE DIRECTED TO THE MANUFACTURER. A prepaid shipping label or reimbursement for return shipping charges may be provided on DOA item exchanges.
Damaged Box or Damaged Product
If you receive damaged or incorrect item(s), contact a Customer Support no later than 5 business days of receipt of your shipment to make the necessary corrections. If there is extensive damage to the box, refuse delivery and contact a Customer Support immediately at 1(805) 480-4033.
Refusal of Delivery
If a package is refused for delivery, outside of arriving damaged or in a damaged box, the customer will be responsible for actual shipping charges incurred by Dronefly. Once we receive the package back in our warehouse, we will issue a credit to the original form of payment for the purchase price less the actual shipping cost of shipping the package to you and returning it to the Dronefly warehouse. This shipping charge will apply even if you were not originally charged for shipping under a free shipping promotion. The purpose of this is to defray unnecessary shipping costs and to allow us to offer the lowest prices possible. This does not apply to packages that appear to be damaged in shipping.
Incorrect Shipping Address Provided
Packages that are returned because of an incorrect address provided by the customer will be subject to additional shipping charge. Once we receive the package back in our warehouse, we will issue a credit to the original form of payment for the purchase price less the actual shipping cost of shipping the package to you and returning it to the Dronefly warehouse.
This shipping charge will apply even if you were not originally charged for shipping under a free shipping promotion. Requests for packages to be reshipped will be subject to a re-shipping fee. If the package is returned and customer has not contacted customer support the order will then be refunded back to the original form of payment. Shipping times do not include the day the order ships.
This does not apply to delays caused by acts beyond Dronefly's control, such as acts of God, strikes, lockouts or disasters. Dronefly reserves the right to cancel or suspend this offer should a computer virus, unauthorized intervention or other cause corrupt the integrity or the proper conduct of the offer. Dronefly reserves the right to disqualify any order found to be disrupting the operation of the offer or website.
Inspection of returned item
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will promptly notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Warranty
THE WARRANTY ON PRODUCTS DOES NOT COVER, AND DRONEFLY IS NOT RESPONSIBLE IN ANY WAY, FOR DAMAGE TO OTHER EQUIPMENT DUE TO A FAILURE OF A COMPONENT. DRONEFLY IS NOT RESPONSIBLE IN ANY WAY FOR THE USE, MISUSE, OR ANY INJURY OR DAMAGE TO PERSONS OR PROPERTY FROM USE OF ANY EQUIPMENT PURCHASED ON OUR SITE. DRONEFLY DOES NOT PROVIDE ANY WARRANTIES WHATSOEVER AND DEFERS TO THE MANUFACTURER FOR ANY COMPLAINTS / WARRANTIES / GUARANTEES AS DRONEFLY DOES NOT MAKE, MANUFACTURE, OR FABRICATE ANY OF THE PRODUCTS FOUND HEREIN UNLESS SPECIFIED.
Shipping Costs
Dronefly may provide a return FedEx or UPS shipping label or reimbursement of shipping charges to return any product deemed DOA at their sole discretion. Otherwise, you will be responsible for paying shipping costs for all other authorized returns. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your original purchase amount less the shipping charges.
Fill Out an RMA Form
To return an item to us, please submit a request for RMA using this form to our support staff in order to be assigned an RMA number and obtain return shipping instructions. A representative will respond to your RMA request within 24 business hours. DO NOT ship any product back without authorization as these packages will be refused.
