DJI Warranty

Welcome to our dedicated page for DJI Warranty and After-Sales Service Policies. As an authorized reseller of DJI products, we are committed to ensuring your peace of mind with every purchase. Below, you'll find a comprehensive guide to the warranty and service policies for your DJI products.

 

Limited Warranty

Applicability

This warranty applies exclusively to DJI products (excluding DJI Dock) purchased from authorized retailers for personal use and not for resale.

Policy Availability

For policy translations, visit DJI's Service Page. The English version prevails in case of translation discrepancies.

Warranty Agreement

By using your DJI product, you agree to these policies. If not agreed, a full refund is available within seven days of purchase, provided the product is inactivated.

Coverage

DJI guarantees that products will be free from material and workmanship defects under normal use during the warranty period.

Warranty Period

Varies by product. The warranty starts from the delivery date or 90 days after the shipping date if no purchase proof is available. For detailed warranty periods of main parts, please visit: DJI Main Parts Warranty.

Warranty Service

If issues arise during the warranty period, contact DJI’s local service center or visit DJI's Support Page with a valid proof-of-purchase.

Charges

Charges may apply for services outside this warranty. Contact DJI for location-specific information.

Service Availability

Warranty service is only available in the regions where the product was purchased.

 

What DJI Will Do

Diagnosis and Resolution

DJI will provide troubleshooting via phone, e-mail, or online chat, including software updates.

Repair or Replacement

Products with warranty-covered issues will be repaired or replaced by DJI at no cost.

Exclusions

This warranty does not cover damages from non-manufacturing factors, unauthorized modifications, misuse, external environment factors, interference, or use with unauthenticated third-party parts.

 

Limitation of Liability

Responsibility

DJI is responsible for your product only while in their possession or during DJI-arranged transit.

Exclusions

DJI is not liable for data loss, third-party claims, or indirect damages. Liability is limited to the purchase price of the product.

Jurisdictional Variations

Some jurisdictions do not allow such limitations, so this may not apply to you.

 

Other Rights

Statutory Rights

This warranty gives you specific legal rights. You may have other rights based on your jurisdiction or agreements with DJI.

 

General Terms

Return & Refund Service

Available within 14 days of receipt for products without defects or not activated. Conditions apply.

Replacement Service

Available within 15 days for significant transit damage, mismatch with the description, or performance failure. Conditions apply. 

 

Contact Us 

For more information or any queries, feel free to contact us at support@dronefly.com or (805) 480-4033.  Our team is always here to assist you with your DJI product needs.